Privacy policy

1. Who we are

Skyride is a ride-hailing service in Nigeria operated by SKYRIDE TRANSPORTATION LIMITED (“Skyride”, “we”, “us”). We are the data controller for the personal data described in this policy.

2. Data we collect

Riders

• Account details: name, email address, phone number and password.
• Identity verification: the identity document and photo you submit, checked by our verification provider.
• Trip details: pickup and drop-off locations, trip times, routes, fares and ratings.
• Payment records: amounts, dates and payment status. Card details are handled by our payment provider and are never stored by Skyride.
• Location: your device location when you request a ride or follow a trip, if you allow it.
• Messages you exchange with your driver in the app.

Drivers

• Account details, driver’s licence, identity documents and other documents you provide to drive with Skyride.
• Vehicle details and documents, such as registration and insurance.
• Location while you are online and during trips, so we can send you nearby requests and riders can follow their trip.
• Trip history, earnings, ratings, issues you flag and messages with riders.

Everyone

• Device information, app version and push notification tokens.
• Error and crash reports that help us fix problems in the app.
• Messages you send to our support team.

3. How we use your data

• To create and secure your account and verify your identity.
• To match riders with nearby drivers, calculate fares and run each trip.
• To process payments, issue refunds and send receipts.
• To show live trip location and let riders and drivers message each other.
• To send trip updates by push notification, email and, where needed, SMS.
• To keep the service safe, investigate reported issues and prevent fraud.
• To meet our legal, tax and accounting obligations.

We process personal data to perform our contract with you, to meet legal obligations, for our legitimate interests in running a safe service, and with your consent where the law requires it (for example, device location). You can withdraw consent at any time in your device settings, though some features will stop working without location.

4. Who we share data with

We do not sell personal data. We share it only as needed to run the service:

• Between a rider and their driver: first name, rating, pickup and drop-off, vehicle details and live trip location.
• Our payment provider (Paystack) for payments and refunds.
• An identity verification provider to check identity documents.
• Mapping services (Google Maps Platform) for maps, address search and directions.
• Hosting, storage, email delivery, push notification and error monitoring providers that process data on our behalf.
• Authorities, when the law requires it or to protect the safety of a person.

Some of these providers process data outside Nigeria. When that happens we use providers that offer appropriate safeguards for international transfers.

5. How long we keep data

We keep account data while your account is open. Trip, payment and receipt records are kept for as long as tax and accounting law requires. Identity verification results are kept only as long as needed to show a check was completed. When data is no longer needed, we delete or anonymise it.

6. Security

Data is encrypted in transit, access is limited by role, and our systems are backed up daily and monitored for errors. No system is perfectly secure, so please keep your password private and tell us if you think your account has been accessed without permission.

7. Your rights

Under the Nigeria Data Protection Act 2023, you can ask to access, correct or delete your personal data, object to or restrict some processing, and receive a copy of your data. You can also complain to the Nigeria Data Protection Commission.

To delete your account and its data, follow the steps on our account deletion page. For any other request, email us at support@skyride-ng.com.

8. Children

Skyride accounts are for people aged 18 and over.

9. Changes to this policy

We will post any changes on this page and update the date at the top. If a change is significant, we will also tell you in the app or by email.